Privacy Policy

Introduction

This Privacy Policy applies to information collected through our website theheliconia.com, our enquiry forms, WhatsApp and phone communications, site visits, booking processes, and any related sales or service interactions with The Heliconia Residences project located in Vagator (Anjuna), North Goa.

By using our website or sharing your information with us, you consent to the practices described in this policy. If you do not agree with any part of this policy, we kindly request that you refrain from using our services.

Information We Collect

We collect information to serve you better — whether you are exploring our residences, booking a stay, or completing a property purchase. The information we may collect includes:

Personal Information You Provide

• Full name, email address, phone number, and postal address
• Identification documents (PAN, Aadhaar, passport) required for property purchase or booking under applicable laws
• Financial details such as bank account information, payment records, and KYC documents for transactions
• Communication preferences and any specific requirements you share with our sales or hospitality team

Information Collected Automatically

• IP address, browser type, device information, and operating system
• Pages visited, time spent, and referring website
• Cookies and similar tracking technologies (see Section 5)

Information from Third Parties

• Channel partners, real estate brokers, and referral sources who share your details with your consent
• Public databases and government records, where permitted by law for verification purposes

How We Use Your Information

Your information helps us deliver a thoughtful, seamless experience. We use it to:

• Respond to enquiries, schedule site visits, and provide property and pricing information
• Process bookings, payments, and complete legal documentation for property purchases
• Manage your stay or rental program and provide concierge-grade hospitality services
• Send relevant updates about our projects, offers, and events — only with your consent
• Comply with applicable laws including RERA, FEMA, GST, Income Tax, and anti-money-laundering regulations
• Improve our website, marketing efforts, and overall customer experience
• Detect and prevent fraud, security breaches, and unauthorised activity

Sharing & Disclosure

We do not sell your personal information. We share your data only when necessary, and only with parties bound by confidentiality:

• Service providers — payment processors, KYC verification agencies, IT hosting providers, CRM platforms, and marketing tools that help us operate
• Legal & regulatory authorities — RERA, GST, Income Tax, and other government bodies where disclosure is required by law
• Channel partners & legal advisors — for property transactions, registration, and documentation
• Business transfers — in the event of a merger, acquisition, or restructuring, your data may be transferred as part of the business assets, subject to the same protections under this policy

Cookies & Tracking Technologies

Our website uses cookies, pixels, and similar technologies to enhance your browsing experience and measure marketing performance. The tools we use include:

• Google Tag Manager & Google Analytics — for traffic analytics and behaviour insights
• Meta (Facebook) Pixel — for advertising attribution and audience optimisation
• Functional cookies — for remembering your preferences and improving usability

You can disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.

Data Security

We implement industry-standard administrative, physical, and technical safeguards to protect your information from unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission (SSL), secured servers, restricted internal access, and regular security reviews.

However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security and encourage you to share sensitive information only through secure channels.

Your Rights

Subject to applicable laws, you have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — ask us to correct inaccurate or incomplete information
• Deletion — request deletion of your data, subject to legal and contractual retention requirements
• Withdraw consent — opt out of marketing communications at any time
• Portability — receive your data in a structured, machine-readable format
• Grievance redressal — raise a concern with our Grievance Officer (details in Section 11)

To exercise any of these rights, please write to us at privacy@theheliconia.com.

Data Retention

We retain your personal information only as long as necessary for the purposes described in this policy or as required by law. Buyer and transaction records are retained for the duration mandated by RERA, Income Tax, and Companies Act regulations — typically a minimum of 8 years.

Marketing data is retained until you withdraw consent. Once retention is no longer needed, we securely delete or anonymise the information.

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected such data inadvertently, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this page from time to time. Continued use of our website after any changes signifies your acceptance of the updated policy.

Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to our Grievance Officer: